Your information, handled with care.

What We Collect

Account. You can use RemindRelay with a guest account without an email address or password. Signing in is optional. On Android, Google, Apple, and email/password sign-in use Google Firebase Authentication. Firebase processes your sign-in details and, for an email/password account, manages your email address and password credentials. Our backend receives a Firebase identity token, not your password. We store your account identifier, your email address when verified, and a name if you provide one. On iOS, Sign in with Apple provides an identifier and an email address, which may be a private relay address. We also store your time zone and locale.

Your reminders. The title, any description, the schedule, the escalation steps you configure, and reminder acknowledgement and delivery history. You may choose to enter medication or other health information in a reminder; this is optional and is processed as reminder content. RemindRelay does not diagnose conditions, recommend treatment, or provide medical advice.

Contacts you add. If you add a trusted contact or caregiver, we store the name you give them, their relationship label, and the phone number or email address you enter so we can reach them.

Your channels. Your phone number and email address if you enable SMS, WhatsApp, voice, or email escalation, along with a record of your consent for each.

Device. A push notification token so we can deliver reminders, plus basic device and app version details.

Subscription. Your plan, whether it is active, and when the period ends. Payment is handled by Apple on iOS or Google Play on Android. RevenueCat processes your account identifier, purchase history, and subscription entitlement to manage your plan. We never receive your card details.

Usage and diagnostics. App events (which screens you open, whether a reminder was delivered) and error logs. These carry identifiers and metadata, not the text of your reminders. On iOS, your email address and display name may be associated with your analytics profile. Android delivery analytics use your account identifier and event metadata. If you choose to submit a diagnostic report, it includes device and app versions, recent scrubbed logs and network request metadata, and the problem description you provide.

Website. If you previously joined our waitlist, we hold the email address and any details you gave, together with your browser user-agent and a one-way hashed form of your IP address used only for spam prevention. We do not store your raw IP address for that form, and the signup form has been retired now that the app has launched.

How We Use It

• To deliver your reminders and escalate them through the channels you chose.
• To operate your account, your household, and your subscription.
• To keep the service secure, prevent abuse, and enforce plan limits.
• To diagnose faults and improve the product.

We do not sell your information, we do not rent it, and we do not use it for advertising or build advertising profiles.

Reminder Content

Your reminder text is sent to whichever channels you configure so that it can be delivered. Depending on your privacy setting, a reminder’s title and description may be included in the push notification, SMS, WhatsApp message, email, calendar event, or webhook we send. If you choose a more private setting, we send a generic message instead for reminders delivered to other people.

When you create a reminder using natural language, that text is processed by Cloudflare’s AI service to interpret it into a schedule. If you use voice dictation, your device’s speech service may process your speech under its own privacy terms: Apple on iOS, or the speech service you choose on Android. RemindRelay receives the transcribed text to create the reminder.

Reminder content is stored in our database in unencrypted form. We protect it with access controls and encrypted transport, but you should not put anything in a reminder that you would not want stored this way. Access credentials, calendar tokens, and webhook secrets are encrypted at rest.

Who Processes Your Data

We share data only with the providers needed to run the service, and only what each one needs:

• Apple — push notification delivery; Sign in with Apple; App Store purchases.
• Cloudflare — hosting, database, and the AI service that interprets natural-language reminders.
• Telnyx — SMS, WhatsApp, and voice calls. Receives the destination phone number and the message content being delivered. WhatsApp messages also pass through Meta.
• Resend — email delivery. Receives the destination address, subject, and body.
• RevenueCat — subscription and entitlement management. Receives your account identifier and purchase/subscription information, not your card details.
• PostHog — product analytics and error logging. Receives account identifiers and usage/delivery events; iOS analytics may also include email address and display name. Reminder text is not included in delivery analytics.
• Google / Firebase — Android sign-in, including email/password credentials; Firebase Cloud Messaging receives push notification identifiers and notification content for Android delivery; Google Play processes Android purchases. If you connect a Google calendar, reminders you sync are written to that calendar, including the reminder title and description.

If you configure a webhook or a smart-home automation, data goes to the endpoint you specify, containing the fields you select. That destination is under your control, not ours.

SMS / Text Messaging

The RemindRelay app can send reminder and escalation alerts by SMS. These are transactional messages, not marketing. SMS is sent only to a person who has given their own explicit consent inside the app by adding their phone number and agreeing to the SMS consent statement; consent is specific to text messaging, optional, and never a condition of using the app or of any purchase. Message frequency varies and message and data rates may apply. You can opt out at any time by replying STOP to any message, or reply HELP for help. See our SMS Consent & Messaging Terms for full details.

We will not share your mobile information — including your mobile phone number and SMS opt-in consent data — with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent are never sold, rented, or shared with any third party.

People You Add

A trusted contact or caregiver must opt in before we will ever message them: they receive one invitation text and must reply to confirm. Until they do, we do not send them escalation alerts. They can stop all messages at any time by replying STOP, and we record that immediately. About a person who is not a RemindRelay user, we store only the name and contact details you provided, their consent record, and delivery logs in which their number is masked.

You are responsible for having permission to add someone as a contact.

Retention & Deletion

You can delete your account in the app through Settings → Delete account, or request deletion without the app at our account and data deletion page.

In-app deletion stops your backend account, revokes its sessions, removes your profile name, email and verified phone number, and removes your reminders, contacts, devices and other owned records from active use. For an Android account linked to Firebase, we also request deletion of its Firebase Authentication profile through a background cleanup process that retries if the provider is unavailable. This can finish after you leave the app.

Deletion does not immediately erase every stored copy. Soft-deleted reminder text, contact details and delivery history may remain in backend storage. Security and audit records, consent records, subscription records required for accounting, and provider-held records may also remain. A limited opaque Firebase identifier is retained to prevent old sign-in tokens from recreating a deleted account. Backups and provider retention schedules may delay removal of historical copies; we do not promise a fixed erasure time for these copies.

For a request to erase retained personal data as well as close your account, follow the deletion request steps or email hello@remindrelay.com. We handle these requests manually, verify account ownership, and explain any records we must retain for security, legal or accounting reasons. We pass requests to our service providers where applicable. Personal details in provider delivery logs are automatically redacted after 90 days.

Deleting a RemindRelay account does not automatically cancel an App Store or Google Play subscription. Manage or cancel it in the store where you subscribed.

Your Rights

Depending on where you live, you may have the right to access, correct, delete, or export your personal information, to object to or restrict certain processing, and to complain to your data protection authority. Email hello@remindrelay.com and we will action your request — we do not currently offer an automated export, so we will prepare it manually.

We will not discriminate against you for exercising these rights.

Security

Data is encrypted in transit. Access credentials, calendar tokens, and webhook secrets are encrypted at rest. Sign-in tokens are stored in the iOS Keychain or protected Android app storage on your device. Reminder content is not end-to-end encrypted; SMS and voice delivery use carrier networks. No system is perfectly secure and we cannot guarantee absolute security.

Children

RemindRelay is not directed at children under 13, and we do not knowingly collect their personal information. We do not currently verify age. If you believe a child has provided us information, email hello@remindrelay.com and we will delete it.

Where Your Data Is Held

We use Cloudflare’s global infrastructure, and our providers operate in the United States and elsewhere. Your information may be processed in countries other than your own, including the United States, which may have different data protection laws than where you live.

Changes to This Policy

We may update this policy as the product evolves. When we make material changes we will revise the “last updated” date above and, where the change is significant, tell you in the app. Continued use means you accept the updated policy.

Contact

Questions, or want your data deleted? Email hello@remindrelay.com. WeaveHub Technologies LLC is the controller of the information described here.