Delete your RemindRelay account.

Request deletion without the app

1. Email hello@remindrelay.com with the subject RemindRelay account and data deletion request.
2. Tell us you want your RemindRelay account closed and its associated personal data erased. Send the request from your account email when possible, and tell us which sign-in method you used. For a guest account or an inaccessible email address, explain that in your request so we can help identify the account.
3. We will verify account ownership and follow up by email to confirm the request, explain any information we need, and provide the status of deletion.

You do not need to reinstall the app or purchase a subscription to make a request. Do not send your password, sign-in codes, identity tokens, medication details, or contact list. If we cannot safely identify your account, we will explain what is needed before deleting it.

Delete from the app

Open Settings → Delete account in RemindRelay and confirm. This stops your account, revokes its sessions, clears your profile name, email and verified phone number, and removes reminders, contacts, devices and other owned records from active use. For linked Android accounts, Firebase Authentication profile deletion is processed in the background and retried when necessary.

To request erasure of retained personal data after in-app deletion, email us using the steps above. You can also request deletion of specific personal data without closing your account; describe that request in your email.

What may remain

In-app deletion does not immediately erase all stored copies. Soft-deleted reminders, contacts and delivery history may remain in backend storage. We manually handle requests for fuller erasure of this retained personal data.

Security and audit logs, consent records, records required for accounting or legal obligations, backups and provider-held records may have separate retention requirements. A limited opaque Firebase identifier is retained to stop old sign-in tokens from recreating a deleted account. Personal details in provider delivery logs are automatically redacted after 90 days. We will explain any exceptions that apply to your request; we do not promise a fixed removal time for backups or other providers’ historical copies.

We pass applicable erasure requests to the service providers that process data for RemindRelay. Messages already delivered to another person or an endpoint you chose may remain with that recipient.

Cancel subscriptions separately

Account deletion does not automatically cancel a subscription. Cancel recurring billing through Google Play subscriptions or Apple App Store subscriptions, depending on where you subscribed. You can request account deletion without an active subscription.

For the information we collect and how it is used, read our Privacy Policy. Questions about a deletion request can be sent to hello@remindrelay.com.